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Frequently Asked Questions
A few questions we thought may help, if you have any others just get in touch.
How can I find information on a specific product?
Every product we offer is listed and detailed on our website by viewing the ordering or product pages. The product descriptions should contain in depth information on the product including key product features. If you have any further questions relating to a product that has not been answered on the website, please contact us and we will get an answer for you.
What if my selected item is out of stock?
If a particular Tokorama product is out of stock, you will be notified during checkout and notified of the availability date, the order can still be processed however the products will either be refunded or dispatched when they become available.
Is Tokorama discrete?
We ship all products in discreet packaging, charges to your PayPal or Credit Card are also labelled discretely.
Why sign up to the newsletter?
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Managing your orders and invoices
You can access the ‘My Account’ page by clicking the link at the top of the website. From your dashboard you can view your recent orders (and invoices), manage shipping and billing addresses and edit your password and account details.